As of 2015, you can reach the AKO Help Desk by phone, email, or through the website’s ticket function. You can reach them by calling 1-866-335-ARMY (2769) or emailing email@example.com. The help desk is open around the clock, seven days a week, and 365 days a year.
When calling the AKO Help Desk, the caller must first select a category by dialling a number. You can choose from five different categories. Dial 3 for AKO and AKO-S difficulties; 4 for network access, desktop phone, radio services, Windows-related hardware/software, printers, and multi-function devices; 5 for Enterprise Email and approved mobile devices; 6 for SharePoint, Collaboration, and DISA DEPS; or 7 for other Enterprice services (such as SPS, ADCCP, MICC and PADDS).
Similarly, you must choose one of the two categories when sending a ticket. Local NEC Services and Enterprise Services are the two categories. Hardware, software, desk phones, voicemail, printers, and other peripherals are all handled by local NEC Services. Enterprise Services, on the other hand, can help with AKO, Enterprise Email, mobility devices, Enterprise SharePoint, collaboration, DISA DEPS, Application migration, SPS, and PADDS, among other things.
A suggestion box is also available on AKO’s website. On any page, it can be found in the right-hand column.
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