JCPenney orders can be tracked online by entering the order number and phone number, or by calling 800-322-1189. By logging into the site with their email address and password, registered JCPenney.com users can easily check the progress of a purchase.
Click Track My Order under the Customer Service title at the bottom of any page on the JCPenney website. The following screen requests either the registered email address and password, or the order number and phone number associated with the order. Users can examine details about their orders, such as shipping dates, tracking numbers, and projected delivery dates, after inputting this information.
By creating a JCPenney.com account, a user assures that all of his order information is accessible in one place, reducing the need to remember separate order numbers. Registration is a simple process that asks a user to choose a password and provide his full name and email address as of 2015.
Users can save payment information for speedy checkout, link their JCPenney Rewards accounts, and access account information from numerous devices after registering. Users can also select to receive coupons and advance notice of sale events by signing up.
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